Security and responsibilities
Controls, access arrangements, and support commitments are defined for each engagement and its data.
Scope and responsibilities
Before implementation, we agree what data the system needs, who controls it, which providers are involved, and who is responsible for each part of operations. Security requirements are documented for the engagement.
Access and approvals
We define permissions for operators, administrators, and integrations. Accounting decisions and consequential approvals remain with the client’s designated people. The design should distinguish pending work from confirmed outcomes.
Data, hosting, and recovery
We agree hosting accounts, data location, credential management, applicable encryption, retention, export, backups, and recovery according to the environment and the client’s requirements.
Maintenance and incidents
Monitoring coverage, escalation contacts, response terms, and update responsibilities are defined in each agreement. This page does not establish universal round-the-clock coverage or a guaranteed resolution time.
Vendor due diligence
We can review the proposed system’s architecture, access arrangements, and relevant practices with you, subject to confidentiality. Specific certifications, external audits, or regulatory requirements need to be verified for the contracted scope.
Let’s talk about your workflow
Tell us what work repeats and where your team needs to stay involved.
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